Support

Application Support and Performance Monitoring

Application Support and Performance Monitoring services at Simplex provides support and application monitoring services from an end user perspective. Our CRISP teams focus on increasing the availability of business critical applications. We undertake application administration, monitoring, application service desk, reporting and performance management for enterprise and custom applications. We Provide:

• End user and end to end support for enterprise and custom applications
• Managing customer experience and expectation with Service Level Agreements
• Managing and Monitoring application for performance and support from infrasture, availability perspective.
• Proactively monitoring and identifying application problems and coordinating with L1/L2/L3/L4 teams for corrective action and constant running.

CRISP Performance team

Simplex provides end to end solution to the customers in the space of performance management with a dedicated team for performance management. Our Application Performance Management service offers application monitoring, performance, diagnostics, root cause, memory leaks and application availability.

CRISP Application Monitoring and Support

Our Application Monitoring and Support service offers 24x7/365 application support desk, incident management and problem management. We provide first contact resolution, handle knowledge base driven procedural errors, updating knowledge base, minor workarounds, user administration and problem assessment.

• Simplex provides and 24/7 monitoring team with a SPOC modal
• Singal Point of Contact provides
• 24/7 Telephonic service
• 24/7 Chat Support